- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Friendly Service in OlatheEvery time I have a issue with my vehicle I have received prompt friendly service. Never had any complaints or issues with the quality of work I have received and very reasonable pricing. I would recommend Ross Automotive to anyone.Steve H. - Olathe, KS
Experienced Auto Repair Service!Ross and Mike are awesome!!! Incredible service with attention to detail. These are guys you can trust and they actually take the time to explain to you what they are doing and why. They care about people and offer their expertise, but don't pressure you at all. They are very interpersonal and do things with excellence, you won't regret trusting them with your vehicle!Zach A. - Olathe, KS
Highly Skilled, Professional Repair ShopRoss has serviced our vehicles for nearly 20 years. There's a reason for that - because he's an honest gentleman, a highly-skilled and competent professional, and able to catch and resolve problems before they strand my family members on the side of the road. My vehicles are all used (and older models), and Ross Automotive has contributed to the most important objective for me - reliability.Dave S. - Olathe, KS
They do it right!They were fast, professional and very knowledgeable. They know what they're doing and do it right.Scott G. - Olathe, KS
Quality Auto Repair Near OlatheExcellent quality and troubleshooting skills.Rick G. - Olathe, KS
Professional and Efficient MechanicsFirst experience with Ross was very positive. The mechanic was very professional and efficient. I will definitely use them again.Dick D. -Olathe, KS